Delivery and FAQ

Where to buy?

Stores in Estonia:

  • Goldtime, Viru Shopping Mall, Viruväljak 4/6, 10111 Tallinn
  • Goldtime, Kristiine Shopping Mall, Endla 45, 10615 Tallinn
  • Goldtime, Tasku Shopping Mall, Turu 2, 51013 Tartu
  • Goldtime, Lõunakeskus Shopping Mall, Ringtee 75, 50501 Tartu
  • Goldtime, Kaubamajakas Shopping Mall, Papiniidu 8, 80010 Pärnu
  • U.L.D., Rocca Al Mare Shopping Mall, Paldiskimaantee 102, 10001 Tallinn
  • TALI, Kotzebue 33, 10411 Tallinn
  • Tallinn Design House, Rotermanni 14, 10111 Tallinn
  • Pallopsoni, Kauba 1, 93813 Kuressaare

Online:

 

Which payment methods are available at www.somajewellery.com?

Credit card payment (Visa, MasterCard, Amex etc.), Paypal.

 

How much do you charge for delivery?

Free delivery to any country of the world for orders exceeding 199 €

Free delivery across Estonia for orders exceeding 69 €

 

Region

Cost of delivery

Estonia

2.90 €

Europe

5.90 €

Rest of world

12.90 €

 

 

Will I have to pay additional duties and fees?

Yes, all expenses relating to customs duties and fees are paid by the buyer, as soon as the package reaches its destination. We send all ordered items from Estonia (EU). In certain regions outside the European Union postal items are subject to customs duties.

 

How long will delivery take?

Region

Order processing time

Delivery time

Estonia

1-5 business days

2 days

Europe

1-5 business days

5-14 days

Rest of world

1-5 business days

7-28 days

 

 

How can I track my order?

As soon as your order leaves our studio, you’ll get an email with a tracking number. If you do not receive the letter, please contact us at info@somajewellery.com,having specified the order number and the email address you used for ordering.

 

What kind of return terms do you offer?

If the item you purchased at www.somajewellery.comdid not suit you for any reason, you can return it within 14 days after you received the package. The jewellery should be unworn and in the original state. To make a return, please contact us at info@somajewellery.com and specify:

  • Email address you indicated when ordering;
  • Order number;
  • Date of order confirmation receipt.

 

What do I do if the order I received is damaged?

Please contact us at info@somajewellery.com and describe the situation. Please attach to your mail a photo on which the defect is clearly visible.